Complain Leterrs

DAFID ENTERPRISE

Jl. Kali Sari No. 28 , Jakarta

Hp. 081 389 833838

Tlp. 021 877 7877

14 Januari 2010

Mr. MUFID

Head of marketing TOYS Enterprise

Bogor, No.14

Dear Mr. MUFID

I really need your help with this.

Your engineer called for the third time in the past ten days to repair our Machine and AC at the above address, and I am still without a working machine.

He was unable to carry out the repair once more because the spare part was again not compatible. I attach copies of the service visit reports.

Your engineers have been excellent as always, but without the correct parts they can't do the job required.

Can I ask that you look into this to ensure that the next service visit, arranged for April,28^th , resolves the matter.

Please telephone me to let me know how you'd like to deal with this.

When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs.

I greatly appreciate your help.

Yours faithfully

Mrs. Nida Nusaibatul Adawiyah. SE